Embrace the potential of your online business with our expert team:
How can your store benefit from Magento support?
Stable performance
Ensure your online business remains rock-solid with a stable and well-functioning website. It’s crucial for delivering a seamless shopping experience to your customers.
Robust security
Safeguard your valuable online assets from potential threats. We protect your site from hacker attacks. These include DDOS assaults and malicious script injections.
Always up-to-date
Keep your Magento store in sync with the latest updates and cutting-edge features. Up-to-date stores have maximized performance and provide a competitive edge.
Profitable returns
Enjoy increased organic traffic, reduced bounce rates, and longer on-page user engagement. A well-maintained site means more opportunities for conversion and revenue growth.
Top search rankings
Increase your site’s SEO-friendliness and secure those coveted top positions in search results. When potential customers search for products, they’ll find you first.
What does a Magento website support include?
Magento version updates
Apply patches and upgrade your site to newer Magento releases.
Magento 2 extension configuration
Integrate, configure, and fine-tune extensions for your store.
Magento 2 performance tuning
Optimize database performance, code efficiency, and server configuration.
Security patches installation
Install essential security patches that shield your store from potential threats.
Extension
updates
Maintain extensions’ compatibility, fix any bugs, and add newly released features.
Magento 2 bug fixes and troubleshooting
Resolve bugs and errors that may negatively affect your website’s functionality.
Security maintenance & backups
Monitor security risks. Your website is protected against data loss.
Site health
check
Pinpoint areas for improvement to ensure your site runs at its very best.
Ongoing
development
Keep your online store competitive by adding features and refreshing the design.
Contact us today to explore how our Magento support and maintenance services can transform your online store.
Why Choose Alva Commerce?
Our company was born out of a shared vision to use 20-year experience in IT and eCommerce projects. We realized that the only way to drive change was by doing it ourselves, the right way.
Client orientation is our team’s primary focus. We consider business requests to provide the most effective and optimal end- to-end services.
Our 25+ web development experts have built trusting partnerships with clients from Sweden, Poland, the US, Canada.
Expert Team
Professionals with 6+ years of IT engineering and eCommerce experience.
Reliable partner
Our expertise is confirmed by the status of Magento and Salesforce partners.
Full-cycle services
We offer solutions that fulfill all your needs. We’ve got you covered from A to Z.
Transparency
We enforce collaboration with our clients through transparent communication.
What Magento support packages do we offer?
At Alva Commerce, we understand that every business requires a tailored approach to its website. As a specialized Magento support agency, we offer four support packages with different levels of engagement and services. So you can select the one that meets your requirements and budget best.
Starter
Monthly retainer
20 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
❌
Customer success manager
❌
Resource allocation
Shared
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
❌
Ongoing technical support
❌
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
❌
Quality assurance/ testing
❌
Basic
Monthly retainer
40 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
❌
Resource allocation
Shared
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
❌
Ongoing technical support
❌
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
✔️
Quality assurance/ testing
❌
Standard
Monthly retainer
80 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
✔️
Resource allocation
Dedicated
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
✔️
Ongoing technical support
✔️
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
✔️
Quality assurance/ testing
✔️
Advanced
Monthly retainer
Custom
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
✔️
Resource allocation
Dedicated
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
✔️
Ongoing technical support
✔️
Marketing team support
✔️
Product and content managment support
✔️
Ongoing development
✔️
Small fixes and improvements
✔️
Quality assurance/ testing
✔️
Kick-start your Magento website support with Alva Commerce.
How it works with Alva Commerce
Your journey begins when you get in touch with our team. We’ll set up an initial interview, where we’re all ears, ready to listen to your concerns, questions, and any issues you’ve been experiencing with your website. This chat helps us understand your unique situation.
Based on the insights from our meeting, we’ll offer you a custom support package. We tailor our services to the level of support your website needs. Our team aligns the maintenance with your needs and budget.
Before we start work, we’ll take care of the necessary legal agreements and paperwork. This ensures transparency and clarity in our partnership, giving you peace of mind.
Granting the necessary access to our team lets us evaluate the scope of work and agree on a timeline that suits you. We’ll need to peek behind the scenes, gaining access to your hosting environment, codebase, and GitHub repository.
At this phase, we’ll work with you to identify any urgent issues that need immediate attention. This step ensures that we tackle the most pressing matters first.
Each month, we’ll proactively address your website’s needs. We’ll update Magento versions, configure extensions, and ensure security. Our team will also optimize performance and resolve any issues that may arise.
