Keep Your Online Store at Its Best with Magento 2 Support
Embrace the potential of your online business with our expert team:
- prevent technical glitches and bugs
- get regular updates and improvements
- ensure ongoing development for growth
Reach out to us today for an expert consultation.
How can your store benefit from Magento support?
Stable performance
Ensure your online business remains rock-solid with a stable and well-functioning website. It’s crucial for delivering a seamless shopping experience to your customers.
Robust security
Safeguard your valuable online assets from potential threats. We protect your site from hacker attacks. These include DDOS assaults and malicious script injections.
Always up-to-date
Keep your Magento store in sync with the latest updates and cutting-edge features. Up-to-date stores have maximized performance and provide a competitive edge.
Profitable returns
Enjoy increased organic traffic, reduced bounce rates, and longer on-page user engagement. A well-maintained site means more opportunities for conversion and revenue growth.
Top search rankings
Increase your site’s SEO-friendliness and secure those coveted top positions in search results. When potential customers search for products, they’ll find you first.
What does a Magento website support include?
If you struggle to keep your store shipshape, it’s time to consider support and maintenance. It encompasses the continuous efforts and actions to keep your store at its best. These services guarantee the seamless functioning, security, and high performance of your website. In essence, Magento website support is your key to sustained eCommerce development.
Magento version updates
We ensure that your store runs on the latest versions. This involves applying patches, bug fixes, and upgrading to newer Magento releases.
Magento 2 extension configuration
Our team integrates, configures, and fine-tunes extensions for your store to guarantee that they perform as you need them to.
Magento 2 performance tuning
Our experts boost speed and responsiveness. We optimize database performance, code efficiency, and server configuration.
Security patches installation
We adopt a proactive approach to safety by installing essential security patches. This shields your business from potential threats.
Extension updates
We make sure that your extensions are timely updated. We maintain their compatibility, fix any bugs, and add newly released features.
Magento 2 bug fixes and troubleshooting
We monitor security risks and regularly back up your data. Your website’s information is protected against data loss.
Security maintenance & backups
Our team identifies and resolves bugs, errors, and other technical hiccups. They might affect your website’s functionality and user experience.
Site health check
Our team assesses performance, security, and functionality. We pinpoint areas for improvement to ensure your site runs at its very best.
Ongoing development
We keep your online store competitive by adding features and refreshing the design. Our team will also help you to scale up.
Contact us today to explore how our Magento support and maintenance services can transform your online store.
Why choose Alva Commerce?
Our company was born out of a shared vision to use 20-year experience in IT and eCommerce projects. We realized that the only way to drive change was by doing it ourselves, the right way.
Client orientation is our team’s primary focus. We consider business requests to provide the most effective and optimal end-to-end services.
Our 25+ web development experts have built trusting partnerships with clients from Sweden, Poland, the US, Canada, and more.
By cooperating with us, you will get:
Expert team
Professionals with 6+ years of IT engineering and eCommerce experience.
Reliable partner
Our expertise is confirmed by the status of Magento and Salesforce partners.
Full-cycle services
We offer solutions that fulfil all your needs. We’ve got you covered from A to Z.
Transparency
We enforce collaboration with our clients through transparent communication.
Do you want to know more about Alva’s services? Book a free consultation now.
People who make your business better
Mykhailo, Back-End Developer
Sweats his path to successfully come up with efficient engineering technologies for websites. Speaks several coding languages to create applications for the front-end code.
Andrii, Full-Stack Developer
Universal soldier that can handle any weapon a.k.a. code. Manages to work with front- and back-end combining it with the graphic design and UI/UX management.
Pavel, Back-End Developer
Dedication to providing the website’s functionality is his middle name. Can sometimes forget his mouse at home but never to put a “;” at the end of the line.
Alex, Back-End Developer
The highest IQ in the company working on providing data and services for the front-end. He makes sure the server, applications, and database run correctly.
Viktor, Back-End Developer
Unlike most developers, he prefers to eliminate bugs with the Rasengan tool instead of time and effort. As a result, he creates web applications with clean and well-documented code.
Myhalʼ, Project Manager
A visual artist who likes drawing henna tattoos. Always ready to listen to any complaint of a developer and propose a solution.
Maks, QA Engineer
Silent fella who likes to get the work done. Runs and analyzes tests as well as makes sure the product complies with the requirements.
Taia, QA Engineer
Focused and dedicated while controlling the quality of a product and testing software. In other words, she works on checking the development team to do the right things.
What Magento support packages do we offer?
At Alva Commerce, we understand that every business requires a tailored approach to its website. As a specialized Magento support agency, we offer four support packages with different levels of engagement and services. So you can select the one that meets your requirements and budget best.
Starter
Monthly retainer
20 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
❌
Customer success manager
❌
Resource allocation
Shared
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
❌
Ongoing technical support
❌
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
❌
Quality assurance/ testing
❌
Basic
Monthly retainer
40 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
❌
Resource allocation
Shared
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
❌
Ongoing technical support
❌
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
✔️
Quality assurance/ testing
❌
Standard
Monthly retainer
80 hours
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
✔️
Resource allocation
Dedicated
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
✔️
Ongoing technical support
✔️
Marketing team support
❌
Product and content managment support
❌
Ongoing development
❌
Small fixes and improvements
✔️
Quality assurance/ testing
✔️
Advanced
Monthly retainer
Custom
Quick onboarding
✔️
In-house magento experts
✔️
Priority support
✔️
Weekly reporting
✔️
Customer success manager
✔️
Resource allocation
Dedicated
Validity
1 month
Easy renewal
✔️
Magento security updates and patches
✔️
Extensions updates
✔️
Server updates
✔️
Server monitoring
✔️
Ongoing technical support
✔️
Marketing team support
✔️
Product and content managment support
✔️
Ongoing development
✔️
Small fixes and improvements
✔️
Quality assurance/ testing
✔️
Kick-start your Magento website support with Alva Commerce.
How it works with Alva Commerce
Get in touch with us
Your journey begins when you get in touch with our team. We’ll set up an initial interview, where we’re all ears, ready to listen to your concerns, questions, and any issues you’ve been experiencing with your website. This chat helps us understand your unique situation.
Select a support package
Based on the insights from our meeting, we’ll offer you a custom support package. We tailor our services to the level of support your website needs. Our team aligns the maintenance with your needs and budget.
Settle the legal work
Before we start work, we’ll take care of the necessary legal agreements and paperwork. This ensures transparency and clarity in our partnership, giving you peace of mind.
Provide access to our team
Granting the necessary access to our team lets us evaluate the scope of work and agree on a timeline that suits you. We’ll need to peek behind the scenes, gaining access to your hosting environment, codebase, and GitHub repository.
Prioritize the tasks
At this phase, we’ll work with you to identify any urgent issues that need immediate attention. This step ensures that we tackle the most pressing matters first.
Start regular support
Each month, we’ll proactively address your website’s needs. We’ll update Magento versions, configure extensions, and ensure security. Our team will also optimize performance and resolve any issues that may arise.
The budget for such a tech audit is around $5000. But the exact cost depends on the scope of work required from our team.
Fill in the request for the audit of your online store and we’ll get back to you to discuss the details.
What Our Clients Say About Us
Riyaz Datoo
CEO, Crystallize It Inc
“They’re proud of their work and they treat our project like it’s their own.”
Naveen Kuriakose
Europe Lead of Salesforce Commerce Cloud, Wipro Limited
“They’re one of the best commerce cloud B2C developers I’ve known.”
Vasily Klimko
Web Strategist, SEOMO
“I’m most impressed with Alva Commerce’s superb communication and ability to understand our requirements and needs.”
Nazar Demkovych
Delivery Manager, Forbytes
“Their focus on results is the most impressive.”