CASE STUDY — Crystalize It

How To Save $100,000 A Year
On Accounting Stuff

and expand the retail network to 175 resellers with custom B2B order system

175

new resellers (point of sales) per year

1200

new orders per month from new sales channel

300

reduced the order processing time

The Canadian manufacturer, 3D software, and modeling service company that has helped entrepreneurs succeed in selling 3D custom gifting products globally. Setting up distribution and growing market share for 3D custom photo gifting products.

  • INDUSTRY:

    3D souvenirs

  • LOCATION:

    Canada

  • HEAD OFFICE:

    Toronto

  • SIZE:

    30+ people

Issues

The client was overloaded by a mess of calls and mailing, he managed the partners in the manual mode and his business had no chance to grow without automated processes.

Goals

  • Increase the number of orders and profit
  • Make it easier for managers to spend less time to service orders and catalog
  • Increase the effectiveness of existing advertising
  • Reduce support costs

Solution

Firstly Alva Commerce team analyzed the problems and bottlenecks of Crystalize It business and applied their own extensive experience in e-commerce to find the solution. We proposed to develop the Custom B2B order system that services retail partners who were selling the client’s product with a seamless user experience so that people could customize their orders efficiently. For example, if a user uploads a photo for us to etch into a crystal, how can they communicate if they want to remove the background or zoom in without writing all of their instructions out

  • TIMELINES:

    6 months

  • PROJECT TEAM:

    5 people

  • METHODOLOGY:

    Scrum

  • PLATFORM:

    Magento 2

  • YEAR:

    2020

Results

  • Order status synchronization between production room and reseller
  • Automated reseller’s mutual settlements/balance calculation
  • Analytics of resellers transactions
  • Reports generation
175

new resellers (point of sales) per year

1200

new orders per month from new sales channel

300

reduced the order processing time

What’s next?

Why don’t we have a conversation so we could share examples of how we can increase sales through the automation and e-commerce solution?
Vadym Yuhas, co-founder at Alva Commerce